Planet Botanicals ("we," "us," or "our") is committed to protecting your personal information and being transparent about how we collect, use, and share it. This Privacy Policy applies to our website at www.planetbotanicals.com and all related online services.

1.1  Information We Collect

We collect information you provide directly to us, including:

•       Name, email address, mailing address, and phone number when you place an order or create an account

•       Payment information (processed securely through our payment processor — we do not store full credit card numbers)

•       Communications you send us, including emails, contact form submissions, and customer service inquiries

•       Reviews, testimonials, or feedback you voluntarily submit

We also collect certain information automatically when you visit our website:

•       IP address, browser type, operating system, and device information

•       Pages visited, time spent on pages, and referring URLs

•       Cookies and similar tracking technologies (see Section 1.6 below)

1.2  How We Use Your Information

We use your personal information to:

•       Process and fulfill your orders, including shipping and payment processing

•       Send order confirmations, shipping notifications, and receipts

•       Respond to your questions and provide customer support

•       Send marketing emails, promotions, and newsletters (only if you have opted in)

•       Improve our website, products, and customer experience

•       Comply with applicable laws and regulations

•       Detect and prevent fraud or unauthorized transactions

1.3  How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

•       Service providers who assist us in operating our website and fulfilling orders (e.g., payment processors, shipping carriers, email marketing platforms)

•       Retail partners who may need order or shipping information to fulfill purchases made through their locations

•       Law enforcement or government authorities if required by law or to protect our legal rights

All third-party service providers are contractually required to keep your information confidential and use it only for the purpose of providing services to us.

1.4  Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including for legal, tax, and accounting obligations. Order records are typically retained for seven (7) years. You may request deletion of your account and associated data at any time (see Section 1.7).

1.5  Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. Our website uses SSL/TLS encryption for data transmitted between your browser and our servers. However, no method of transmission over the internet is 100% secure.

1.6  Cookies

Our website uses cookies and similar technologies to enhance your browsing experience. Types of cookies we use:

•       Essential cookies: Required for the website to function (e.g., shopping cart, login sessions)

•       Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics)

•       Marketing cookies: Used to show you relevant advertisements (only with your consent)

You may disable cookies in your browser settings. Note that disabling essential cookies may affect website functionality.

1.7  Your Rights & Choices

Depending on your location, you may have the right to:

•       Access the personal information we hold about you

•       Request correction of inaccurate information

•       Request deletion of your personal information

•       Opt out of marketing communications at any time (use the "unsubscribe" link in any email or contact us directly)

•       Request that we not sell your personal information (we do not sell personal data)

To exercise any of these rights, contact us at: info@planetbotanicals.com or by mail at Planet Botanicals, Maine, USA.

1.8  Children's Privacy

Our website is not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will delete it.

1.9  California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete it, and the right to opt out of its sale. We do not sell personal information. To submit a request, contact us at info@planetbotanicals.com.

1.10  Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a new effective date. We encourage you to review it periodically.

1.11  Contact Us

Planet Botanicals Michele Gilfoil, Founder Email: info@planetbotanicals.com Phone: 207-200-3216 Website: www.planetbotanicals.com